What tactic can be used during a de-escalation process?

Engaging in active listening with the involved parties is a crucial tactic during the de-escalation process. This approach allows an officer or mediator to demonstrate empathy and understanding, creating a safe space for individuals to express their feelings and concerns. By actively listening, the officer can validate the emotions of those involved, which can help to lower tensions and build rapport. This technique enables the facilitator to gather essential information about the situation, fostering open communication and potentially leading to a resolution that satisfies everyone involved. Active listening not only fosters trust but also shows that the parties are being heard, which is often a significant factor in de-escalating conflicts effectively.